Come funziona l’Assistenza CRUE

Nationality and eligibility. CRUE applies to EU, EEA, Swiss and Andorran citizens. Non-EU family members follow a different route and are not covered by the standard service.

Municipality. Your Câmara Municipal determines the appointment process, document format requirements and practical timelines. We check the specific requirements for your area.

Proof of address. This is the most common point of friction. We identify which address documents you have, whether they are likely to be accepted and what alternatives exist if they are not.

Basis of residence. Employee, self-employed, student, retiree, self-sufficient resident and family cases each require different supporting documents.

Family situation. If you are applying with a spouse, partner or children, the documents required for each person are part of the review.

Missing documents. We identify gaps early so preparation can happen before the appointment is booked, not after it is missed.

We do not create or source fake addresses. Address proof must reflect where you actually live. This is a firm rule without exceptions.

We do not guarantee municipal acceptance. The decision to accept or reject a CRUE application is made by the municipality. We work to give your case the best practical preparation, not to promise a specific outcome.

We do not replace official municipal decisions. If a municipality requests additional documents or refuses an application, we help you respond, but we cannot override their decision.

We do not treat CRUE as a visa or citizenship route. CRUE is a registration certificate. It is not a visa, a permanent residence card or a citizenship application.